Forget trying to contact Facebook or putting your side of a grievance to them. Forget their HELP page, which is wasted wear-and-tear on your keyboard and itself a waste of space. For here is an arrogant monster which is taking over the internet communications world: it doesn't need you, it couldn't give a damn about you and it is one of the least accountable multinationals in the world. What's that? You're looking for a phone number so that you can contact their Customer Service? How many minutes has it been since you said "Bye" to Dorothy on the Yellow Brick Road?
I wrote to complain to Facebook because it invited me to spread the word about a book I'd written through my Hotmail friends and contacts. Next thing I knew Facebook had drained my MSN address book and fired off invites without any chance for me to edit them or add a covering note...next thing I was told that I had been barred for "Sending spam". The icing on the cake was when I found that a Facebook app had been making up imaginary messages from friends who had never sent them, as well as lifting private information unauthorized. Then I found it had bullied or chastised many of my friends for things that they too had never done or done wrong. Shall I continue?
No, I think not. It's not the point. If Facebook has been ignoring the entreaties for over a year of those who represent a million users concerned about Facebook's indifference to paedophile activity carried out on its pages, what chance does an Ordinary Joe have of satisfaction?
There's one thing to do: NEVER sign up for a Facebook app, use AVG software to disable Facebook's tracking functions and finally, if you have the courage of your convictions, resolve not to use Facebook ever again. I'm leaving the Zuckerberg Fiefdom and I'm inviting my near-two thousand friends on there, on Facebook, to abandon it with me.